618-224-7314

Policies

Welcome to Light Brite Distributing online. We reserve the right to modify or change our online ordering policies without notice.

Warranties/Defective Products:

All products sold by Light Brite Distributing are covered by a manufacturer's warranty. If you receive a defective product, contact us at 618-224-7314 within 14 days of receiving your order. Do not ship the product back before contacting our store for parts or an RGA and return instructions. After receiving the defective item we will repair or replace the fixture at our discretion and ship it back to you at our expense.

Delivery:

We make every effort to ship orders as quickly as possible. Orders take approximately 2-4 weeks, depending on availability. Occasionally, the manufacturer does not have stock and the item is placed on backorder. Backorders are beyond our control and delivery times are subject to change without notice. We make every effort to notify you of any backorders or discontinued products as soon as possible. If your order has not been received within the expected time frame, please contact us at 618-224-7314.

Shipping:

We ship products via basic ground service from a few carriers (i.e. FedEx, UPS, USPS, our delivery trucks, etc.). Shipments are made Monday thru Friday, before noon. Quicker shipping options may be available by request. Please contact us at 618-224-7314, to determine whether your order can be shipped quicker. Expedited shipping services are only offered to speed up transit time. This will not change the order time. Larger items will ship via freight carrier and are delivered curbside or driveway only. A freight company may contact you to schedule delivery. We ship to the 48 contiguous United States. We are unable to ship to PO Boxes or APO/FPO addresses. Please provide a physical address during checkout.

Shipping Damage:

Please inspect the package at the time of delivery. You must call us and request an RGA before shipping the products back to us. We only accept returns on products in the original packaging that have not been installed and wires have not been cut. All valid returns are subject to a restocking fee up to 50%. You are responsible for the return shipping. We will notify you of the product's restocking fee when you request an RGA. Restocking fees vary by manufacturer, so please contact us with any questions at 618-224-7314. Items on backorder with the manufacturer can be cancelled if they have not shipped. Please call us as soon as possible to cancel an item on backorder. Cancellations are not guaranteed until you receive confirmation of the cancellation.

Product Availability:

We have access to thousands of light fixtures and other products; some of which are not available on our website. If you are looking for a particular fixture or products please call us at 618-224-7314 or email us at info@lightbrite.com for availability and further assistance.

Refund/Return Policy

Special Orders

Special orders (anything we do not stock in the store) custom pieces are not returnable. With approval, some special orders can be returned with a restocking and shipping fee back to the manufacturer. Restocking and shipping charges are determined by the manufacturers. Items cannot be installed or have wires cut. Item must be in original packaging and returns must be within 30 days of receiving your order.

Stock items

Stock items in new and uninstalled condition (no wires cut) original box with the original packaging along with the original parts can be returned within 30 days of your pick up date. Please have your receipt.

Payment Methods:

We accept Visa, MasterCard and Discover.

Privacy Policy:

Your privacy is important to us. To better protect your privacy we explain our online information practices. The types of personal information we collect from our website are:

  • Your Name
  • Your Address
  • Your Email Address
  • Your Phone Number
  • Your Credit Card Information

We only use this information to place your order and contact you with any information or problems with your order. We do not share this information with outside parties except for those necessary to complete the transaction. Providing us with your email allows us to send you emails about our store and promotions. You can opt out of the mailings by clicking opt-out on the email or by sending us an email stating you would like to opt-out of future mailings to info@lightbrite.com.

Contact Us:

Should you need any assistance, please call us at 618-224-7314 or send us an email to info@lightbrite.com. Our fax number is 618-224-9172. Our showroom is located at 475 E Broadway, Trenton, IL 62293.