Please provide the information in the form below to create a service request. We will contact you within 24 to 48 hours of your request during our business hours. To best serve you and meet our standards of quality and safety, we only service the brands we sell with official parts from our manufacturers. Please note that during the peak months of September through February, we may experience extended lead times of up to 3 to 4 weeks. If you smell gas, turn off your fireplace and call your gas company.